Purchase Policy

Our goal at Fundrazor.com is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to the events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the booking process on fundrazor.com.

This Policy incorporates our Terms of Use by this reference.

Purchase Policy

Fundrazor.com sells tickets on behalf of its commercial partners and venues. Policies set forth by our clients, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. Tickets purchased on Fundrazor.com will be subject to a per ticket convenience charge and a non-refundable per order handling and packaging charge. When purchasing tickets on Fundrazor.com you are required to purchase a minimum number of tickets for each event. This amount is included on the first purchase page and is verified with every transaction. This does not prevent you from purchasing more than the stated minimum and you are free to purchase any amount greater than the minimum up to the maximum number of tickets available for each event.

Fundrazor.com aims to dispatch tickets as soon as possible. We are not able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived fourteen days before the event please contact us. Please include your name and the postcode the booking is under.

Occasionally, events are cancelled or postponed by the commercial partner or venue for a variety of reasons. If the event is cancelled, please contact us for information on whether you are entitled to receive a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Tickets are sold online or by contacting us directly. Both distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly.

For information about a purchase you've made, contact us, quoting the name of the fundraising individual, group, school, club or organisation.

Ticket Terms and Conditions

  1. As an authorised ticket agent, Fundrazor.com sells tickets on behalf of its commercial partners or venues that produce the event for which you buy a ticket. We refer to the commercial partners and venues from whom we obtain tickets to sell to you as our "Event Partner". This ticket remains the property of the Event Partner and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the purchase price. The purchaser represents and warrants that the tickets are being purchased for the purposes of raising money for a chosen cause or charity, and that they are not purchased as part of any form of business or commercial activity and in particular, that the tickets may not be used for advertising, promotion (including contests and sweepstakes) or for any other trade purposes including, for the avoidance of doubt, any publication via the internet or any other means.
  2. All tickets distributed to purchasers will be provided with the authority to sell on the tickets to raise funds for the chosen cause or charity on the condition that the tickets are sold for no more than the value set by the Event Partner.
  3. It is your responsibility to check your tickets; mistakes cannot always be rectified.
  4. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
  5. Unless indicated otherwise in relation to a particular event, if a an event is cancelled, the purchaser will be offered an alternative event on a future date or, if the purchaser is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to the value of the tickets purchased plus the relevant per ticket booking fee. In order to claim your refund, please apply in writing to your point of purchase. You must enclose your unused tickets and comply with any other reasonable instructions of Fundrazor.com. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled event. This does not affect your statutory rights. We regret that unless this paragraph 4 applies, tickets cannot be exchanged or refunded after purchase.
  6. This ticket is issued subject to the Rules and Regulations of the Event Partner. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Partner to eject you from the venue.
  7. The Event Partner reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue. The Event Partner may on occasions have to conduct security searches to ensure the safety of the patrons.
  8. Every effort to admit latecomers will be made, but admission cannot always be guaranteed.
  9. We will not be responsible for any tickets that are lost or stolen.
  10. Tickets are sold subject to the Event Partner's right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
  11. The unauthorized use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink may also be prohibited (please check with the venue).
  12. The Event Partner and Fundrazor.com accept no responsibility for any personal property.
  13. There will be no pass-outs or re-admissions of any kind.
  14. Ticket holders consent to filming and sound recording as members of the audience.
  15. Neither the Event Partner, nor Fundrazor.com shall have any further liability beyond the value of the tickets purchased plus the relevant per ticket booking fee.
  16. All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Fundrazor.com are subject to the exclusive jurisdiction of the English courts.